ORDERS

What is your return/exchange policy?

Please refer to the Return and Exchange page.

I get an error when entering my shipping and billing addresses. What should I do?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos errors.

How can I benefit for a free strap ?

If applicable, simply add the strap of your choice in your basket along with your new watch and the strap price will be automatically deducted.

 

My order won’t go through, what should I do?

If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If you continue to receive error messages, please contact Customer Support at support@armogan.com

I need to change something with my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. We generally process orders within the day, and once our warehouse has processed your order, we will be unable to make any changes.

When will my order be shipped?

Most orders are shipped within 1 business day of purchase. In most cases, orders performed before 2pm (CET) leave Luxembourg the same day. Once your order is processed, you will receive a tracking code. Orders are not shipped on the weekends or holidays.

How long does the shipping takes?

Please refer to the shipping page.

My order status says “Processing.” What does that mean?

“Processing” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Completed”

Where is my order confirmation?

As soon as your order is shipped, you will receive an email confirmation to the email address you entered on your order.  If for some reason, you did not receive an email, please check your spam folder and add order@armogan.com to your safe sender list.

You can also check your order status by signing into your account on http://www.armogan.com/my-account/

Will I have to pay international taxes and/or duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Armogan cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

Where are your retailers located?

We have retailers in Luxembourg and Belgium. Please refer to the following page for more details.

WATCHES

What kind of Movement are your watches equipped with?

Our watches are equipped with a Japanese Citizen Miyota Precision Quartz Movement.

Are Armogan watches water resistant?

Armogan watches have a water resistance of 5 ATM. Which means your watch can resist the rain, splashing, accidental submersion, showering, surface swimming, and shallow snorkeling. Nevertheless, the leather strap is not keen on water. Therefore, you should avoid water contact. By watering the wristband you expose your strap to loose its color and quality.

ATMs, stands for atmospheres. Each ATM is equivalent to 10 meters or about 33 feet of static water-pressure. 5 ATMs means that the watch withstands pressures equivalent to a depth of 50 meters.

How can I change the strap of my watch ?

Please refer to the User Guide provided with your watch and to the following video:

How can I reset the hands on my chronograph to the zero position?

Please refer to the User Guide provided with your watch and to the following video:

How can I set the time and date on my chronograph ?

Please refer to the User Guide provided with your watch and to the following video:

Is there a warranty on Armogan watches?

Yes, there is a 2 years international warranty on all Armogan watches. Unfortunately, our warranty does not cover damages that may occur from everyday use. The guarantee does not include any damage on wrist straps. If you have further questions, please do not hesitate to contact us and we will do our best to resolve the issue.