Our Warranty
The two-year legal guarantee of conformity for consumer goods applies.
Please refer to the Terms of Use page for the complete description of the legal warranty that applied.
Watches product
Armogan offers a 2-year warranty on all quartz movements. Proof of purchase is therefore required for all warranty claims and service requests. The warranty policy comes automatically in effect upon purchase by the buyer. Armogan’s warranty guarantees that your timepiece instrument will be free of material and workmanship defects and warrants the reliable functioning of its entire movement. If your timepiece malfunctions within the two year period, Armogan will repair or replace your watch free of charge. To make sure we get your watch fixed if you encounter any problems with it, we guarantee that we will keep sufficient spare parts to repair or replace it for 2 years.
How does it work?
Simply contact us at « support@armogan.com ». To speed up the procedure, please send us as many details as possible regarding the technical issue you are facing (pictures, short video, etc). We will then send you a return authorization under warranty and organize a pick up at your home or your workplace with our carrier free of charge. Once your watch has been repaired or replaced, we will send it back to you, once again, at our charges.
The warranty does not apply in case of:
- Damages as result of improper usage such as scratching, bouncing, falling, …
- Inattention
- Intentional damage or;
- Neglected care.
The warranty on a watch relates to the movement and not to other parts such as the glass or the strap. Wear traces visible on the strap of a watch, must be considered as normal effects of usage.
Should you experience any problems with your watch (covered under the warranty or not), please contact us at support@armogan.com. We will get back to you as soon as possible.
Straps product
The legal guarantee of conformity applies for the strap products and guarantees the function and quality of our bracelets from the factory. In particular, straps made of leather, textile or rubber may show signs of ageing. These are excluded from the guarantee, as are marks caused by wear and tear or normal use. Frequent contact with water or perspiration can cause a leather, textile or rubber strap to wear out faster than normal and show signs of wear.
In the event of a manufacturing defect, please contact us at « support@armogan.com ». To speed up the procedure, please send us as many details as possible regarding the defective watch strap (pictures, short video, etc).
